Astonishingly bad customer service – and teenagers
Yesterday was spent in Salisbury, Wiltshire – researching domestic rental properties. We spent the day working our way along the city high street, calling in at every estate agents office and asking for a “lettings list”. Almost without exception, the staff representing these firms were slightly scruffy, badly organised, poor at communication – and showed [...]
Post-vacation insomnia
Why does that happen? For the last 2 weeks I have slept soundly and well – often for more than 8 hours per night – and even for 10 nights in the open air on the balcony of our Como apartment. Monday morning I woke at 4.30am (on that same balcony) and watched a glowing [...]
I’m back!
Traveling from Italy to England today but I’ve just written this week’s ezine over cappuccino and figs. It’s been very hot in Como this weekend and during my stay here I have slept under the stars on a private balcony at the back of our apartment. Some of the best nights’ of sleep in a [...]
I’m taking some time off!
Just about to close down the technology for 2 weeks – back blogging on 28th June 2005. I was dismayed to read that some corporates were encouraging their workers to take wireless access on vacation so that they could stay in touch with the office. For myself, I’m looking forward to 14 days with no [...]
Conspicuous affluence
I’ve been back in my “home” of Hale, Cheshire, England this weekend and had a rather un-nerving experience. I’ve lived in and around this urban village for 20 years and seen it grow from a reasonably nice neighbourhood to one of the most affluent areas of the United Kingdom. Hale high street is no more [...]
Blimey! Big response to my ezines. A tribe is born.
So I posted my “personal reflections” in the ezines this week – and took a 2-day break from electronics. On my return yesterday afternoon I found well over 30 positive emails from readers, offering to join an “R&D” team to debate how we can move forward on the idea of creating a coaching coalition – [...]
Travel
My flight from Toronto to Schipol was six and half hours – and KLM did a great job of making me feel comfortable. Sadly, my stop over in Schipol is longer than the transatlantic flight – a total of over seven hours. However, I must say how impressed I am with the facilities here at [...]
More team required
An important realisation for me during the Toronto Intensive was that there is another “team CB” member required, in addition to the “lead conversion” person mentioned in a previous blog. The person I am looking for would have the following attributes: 1. to follow me everywhere (shadow me) and capture, record, set down not just [...]
How to make a really good mistake
So yesterday (Thursday) morning I woke at 4.00am in Toronto, continuing my theme of the week (jet-lag) – and did 4 hours work in my hotel room before going downstairs to present day 2 of a 3-day workshop to 19 clients. Before I left the room I reminded myself that I had to break off [...]
Movie stars and mind-mapping
Day 1 of the Coaching Business School Intensive – 18 clients in the British Columbia room at the Fairmont Royal York. Outside in the hotel lobby a full-scale film crew shooting “Truth and Justice” a new movie starring Ben Affleck and Adrian Brodie (The Pianist). Last night after dinner we watched Adrian being filmed – [...]
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