The Finish Line
Cardiff workshop completed yesterday – and we will never darken the doorstep of the Moat House Hotel again! Once more, the delegates created a lively atmosphere, even though the hotel air-conditioning broke down and we all sweltered in the afternoon. The tour is over and today I am working in my Cheshire apartment before closing [...]
Morons, Laura and Lettuce
The workshop in Reading was fun – including a never before seen competition to try and choose a humorous brand name for a gynecologists business – I dare not tell you the winning entry and you are probably thinking what on earth that has to do with dentistry – the answer is “nothing” – we [...]
The pressure of a workshop week
Its Wednesday morning and I’m in Reading. Yesterday we delivered the Watford workshop to a simply wonderful audience of dentists and team members – many old friends and some new faces. I am often asked how I manage to keep delivering the same workshops day after day. The answer is that each day produces a [...]
Smiling at work
Working at the Edinburgh Airport Hilton today. I think they must have had a customer service initiative that prohibits any member of staff smiling at a guest. Arrived late last night and the reception team were busy dealing with countless visitors to the Open Golf. Receptionist and bar staff wouldn’t smile and even complained verbally [...]
A day in London City
Fantastic practice visit today with James Goolnick and the team at Bow Lane Dental in the City of London. The downside was a 4.15am start, a Virgin train that broke down half way to London and a security alert at Euston Station just as I arrived. The broken train was quite funny though – after [...]
Burned out today – and a thought on customer feedback
Its been an exhausting week both physically and emotionally and right now on Thursday night I am feeling very burned out with another working day to go. I have presented workshops in Lancashire, Leeds and Birmingham, spent a full day working at home and have a trip to London and back tomorrow for a practice [...]
What to do in August when business is slower – and an insight on developing Strategic Alliances
There are some clients who bring out the best in you – and one of mine is Simon Reilly of Vancouver (www.leadingadvisor.com) with whom I have just finished a spectacularly effective 15-minute phone call. Simon and I have enjoyed an email dialogue in recent weeks on the topic of developing Strategic Alliance relationships and I [...]
Building a business never gets easy
That was the primary lesson I was reminded of today – there is no “easy way”, no “fast track”, no “lazy man’s way to riches”. The reminder was prompted during a bridge call in which a fabulous coach with a compelling product in an attractive niche market was explaining how much he was struggling to [...]
Leadership thought
Off to Italy this morning for a 3-day rest break, although I will be answering emails on the flight to Milan this morning. I am also expecting heightened security at Manchester Airport. I was discussing leadership again yesterday with a client – and the distinction between “hard” and “soft” leadership. Hard = orders and a [...]
London’s pride
I was about 70 miles away today – safe enough and only bothered by the tiresome drive home this evening, detouring South and West before I headed North towards Manchester, to avoid those who were driving into the capital to pick up their loved ones, stranded without transport. A week ago my 19-year old son [...]
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