Creating a menu
Although Friday is normally a free day, I’m investing a bonus business development day today, because there is one important task that I must complete before I can clear my mind. Over time, we have added more and more “features” to the way in which I deliver my business coaching – many of which have [...]
Keep laughing when it goes wrong
Sometimes, the only way to respond to adversity is to laugh. Yesterday morning I woke at 5.15am and drove 110 miles to attend a monthly management meeting with my support team. We normally start the meetings at 10.00am to allow for civilised travel but I was asked to attend early so that team members could [...]
Zizzis
Dinner with a client last night in Farnham and, for a change, we decided to walk past Pizza Express and through the door of their sister company, Zizzis – their brand new restaurant opened in the town just a few days ago. You have heard me say before that, when traveling, I mostly eat with [...]
Monday morning blues
Its not often I get a dose of this – I love the work I do and the people I work with – so why have I been attacked by the blues this morning? Ezine was written before 7.45am, podcast recorded before 8.15am and I’m now looking at 49 emails that arrived over the weekend [...]
Balance
Its quite funny really – my alarm call was at 4.15am this morning, so that I could travel to Edinburgh and deliver a presentation to a group of Scottish dentists that will include references to time management and the cliche of “work/life balance”. Life as a road warrior can be taxing and my plan for [...]
Recovery
My local geek shop managed to reactivate the sick laptop yesterday afternoon and, hearing this, I rushed across the road under a steady rain storm and was whisked behind the scenes into the “room at the back” where a variety of PC’s and laptops lay with their insides hanging out – all rather like a [...]
and it all comes crashing down
Monday morning I make a 7 hour train journey to get to where I want to work this week. Normally I would drive 6 hours but I decide to reward myself with a train ride so that I can catch up on emails, ezine and have a chance to think. The financial argument is that [...]
“How do I make money RIGHT NOW!”
That was the question from a coach who attended my workshop last Friday. “Chris. Forget the marketing funnel, the pie slices and the back-office team – I need to make money NOW – so what do I do?” Now, of course, there is an element of bed-wetting going on here – the answer may provide [...]
Customer service systems
I took my Land Rover Discovery into a dealership in Leeds, Yorkshire a few months ago to have a headlamp light bulb replaced. Never been there before or since. Yesterday they left a message on my voice mail asking if the existing vehicle was OK and enquiring as to whether I would like to upgrade [...]
The business family
My “listening” goes on. Yesterday I endured a 5 hour drive to position myself for this week’s workshop tour and decided to use the time to chat with my business family on the telephone (hands-free I hasten to add). I’m turning over a new leaf at the moment and recognising that trying to be a [...]
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