A funny thing happened during my call centre chat
I have a large prejudice against call centres and call-waiting systems. “If you would like to solve your problem, press 1.” “If you would really like to solve your problem, press 2.” “Thank you for pressing those buttons- all of our customer service operatives are busy at the moment. Your call is important to us … Read the Rest
Meeting Mr Sullivan
Wednesday is a trip to London with the primary purpose of attending the marketing presentation offered by Dan Sullivan of The Strategic Coach programme. I have written in this week’s ezine about the £311 first-class return rail ticket (and why I was happy to pay it) and I’ll probably jot down some notes about the … Read the Rest
A day in Lichfield
Tuesday was a practice visit in Lichfield, Staffordshire. I am reminded of one of the golden rules of marketing: 1. Enrol your existing customers as your unpaid sales force. I am delivering this practice visit because the principal is great friends with one of my former clients, who has told him to “get Barrowed up” … Read the Rest
New life
I knew that one of the horses on the farm next door was due to deliver – the original “due date” was 2 weeks ago. Never having seen a foal born I was keen to watch but assumed that my constant travels would work against me. Sunday afternoon at 5.00pm we were tipped off that … Read the Rest
The best R&D team in the world
So I am close to the finish line of an exhausting week. Monday – management meeting. Tuesday – Manchester dental workshop. Wednesday – Belfast dental workshop. Thursday – Watford dental workshop. Friday – Reading coaches workshop. The delivery, travel and business maintenance make these the most exciting but tiring weeks of my professional life. I … Read the Rest
Wearing your fat pants
My favourite comment of the day – from a new client attending our Manchester workshop: “Up until last November I was an associate in a dental practice. I used to finish work by 6.00pm every evening and go to my gym for a work-out – then a few drinks with friends, a meal and in … Read the Rest
Building a new team
First meeting of the embryonic “New Team CB” today. We borrowed the board room of an accountancy practice and I arrived with my car loaded – boxes of workbooks for this week’s workshops, ring binders inherited from Barbara containing historical financial records, old cheque book stubs, badges and CD’s again for the workshops. I resembled … Read the Rest
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said