Creating your brand standard
Over lunch at the Belfast Hilton on Wednesday, I was chatting with Sian, the young lady who had checked us in to the hotel the previous evening. I asked her what training Hilton had provided when she joined the company as a receptionist. “The first week was at a central training location in Wembley” she … Read the Rest
Highs and Lows and Burn-out
Arrived back at midnight last night and today I am burned out. It’s a feeling I know and recognise, although I’m glad to say it happens less frequently nowadays. The Patient Journey workshop was delivered successfully in Manchester on Tuesday, Belfast on Wednesday and Watford on Thursday and I reflect on some of the “highs … Read the Rest
“Every client is a new client”
The actual quote was “every patient is a new patient”, made at the conclusion of today’s dental workshop by the owner of a Liverpool-based dental practice who are making the transition from NHS to private practice. The context was at the end of a gruelling day on customer service and The Patient Journey – gruelling … Read the Rest
Sharks, bitches and the difference between the English and Norwegians
It’s Monday morning and after a run in humid early morning “mizzle” (as it is known in Cornwall – that’s light rain that seems to penetrate clothing it is so fine) I’m about to pack and leave for 4 days “on the road”. After calling in to see Bonnie this morning I will be driving … Read the Rest
A day that starts well and then collapses
It began very well – another early morning run, this time along the beach at Porthleven Sands – a hard slog on shifting sand that taxes my leg muscles and my lungs but gives me more time to think as I enjoy the sea at my side and the view to the horizon. As Dan … Read the Rest
RSS 2.0
Email
chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said