Early start
There aren’t many people about at 6.15am in the morning – so I have the Hilton Gateshead to myself in order to catch up on emails before I drive to Glasgow. I’ve already received a testimonial email from one of the partners at yesterday’s practice – and that’s made my day before it begins. It [...]
Open minds
I’ve just finished a great day working with 50 members of three dental practices who trade under the name of the South Tyneside Dental Group (shortly to be rebranded). We met at the South Shields Golf Club and enjoyed excellent customer service from the manager, Martin, for whom the mantra ” no problem, leave it [...]
The rough with the smooth
A few days ago I may have been presenting to 100 attendees at the BACD conference (and getting rave reviews) – on Friday I may present to over 400 people at a Scottish FGDP meeting but last night I drove 3 hours to speak to 4 people. I like to remind up and coming consultants [...]
Retreats and Sleep
Friday and Saturday were spent with a group of 6 clients, working on their 3-year vision, 12-month plan, 90-day goals, 2007 calendar and 2007 cash flow forecasts. It truly was an Intensive in every sense and we had all emotions on display. Here’s one testimonial I received on Saturday evening. Chris, Congratulations for a wonderfully [...]
Unsolicited sales calls
My mobile phone rings and it’s a London number that I don’t recognise – but I answer. “Morning Mr. Barrow, this is the upgrade centre – I wonder if I could have a word with you about your mobile phone billing?” “Well I might do but which upgrade centre are you?” “Well we are the [...]
Teamwork at flybe.com
Great opening sentence from the pilot of my flight from Belfast to Birmingham this afternoon. The passengers are delayed without explanation “indefinitely” and I’m initially thankful that I don’t have a “gig” this evening. But as time passes I realise that I’m going to land at Birmingham right in the middle of the evening rush [...]
Service you can rely upon
Great workshop last night, a happy audience, wonderful testimonials from three dentists who are existing clients, a few tasters for our next Belfast DBS workshop in March, a new DBS client who arrived with his paperwork and a confirmed 10th member for our 2007 Mastermind Group – that’s a good evening PLUS a phone call [...]
Belfast – again!
Arriving here with a copy of Richard Dawkins “The God Delusion” under my arm, reminds me of the old story from the times of “the troubles” about the masked gunman who asks a visitor “What religion are you?” The frightened visitor responds “I’m an atheist.” The gunman asks “are you a Protestant atheist or a [...]
Do you think this idea would work?
On the TV news this morning I hear that an 8-year old child has been forced at gunpoint from a vehicle whilst the child’s parent was paying for petrol. A few weeks ago a Polish student was killed in Glasgow by a known sex-offender released from prison after his “good behaviour”. Yesterday I watched on [...]
May I have a bagel please?
It wasn’t an overly difficult question as I see it. It’s breakfast at the Hilton on Saturday morning and the hotel, which has been deserted for the last 2 days, is bustling with 250 Italian women who are here for a conference (why would 250 Italian women go to London together to meet in a [...]
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