Two new customer service sites
I’m thinking of registering a couple of new domain names: www.pillar2post.com – would be where you can go to report organisations that just pass you from “pillar to post” when you are trying to get some service. My 2007 favourites are HSBC Bank and Air South West. www.face2face.com would be where you can record examples … Read the Rest
Travelling to Manchester
After Christmas in Falmouth I’ll be driving North today to see my kids for a few days – my 15-year old daughter Rachel has a birthday today and so I plan to join her for dinner this evening. I’ll be heading up country in my new and beautiful black BMW M3 – which arrived on Christmas Eve. An … Read the Rest
Can Google see your web site?
I’m working as part of a project team with Elmsleigh House Dental at the moment, re-branding their corporate image and literature and recreating their web site. We have banned the principal, my good friend Tim Thackrah, from the project – the last thing we need is his input (!) and he has been intelligent enough … Read the Rest
Visit to Blueapple in Northern Ireland
Yesterday’s visit to Blueapple in Northern Ireland was an adventure into a part of the world I had never visited – and a delight to meet with James and Sonya Hamill and see their award-winning achievements. After almost 10Â hours of conversation – 4 hours of which was in their car on the way to and … Read the Rest
A trip to see an award winning dental practice
A couple of weeks ago I saw Blue Apple Dental from Noerthern Ireland pick up the “UK best practice” award at the Dentistry dinner. Here I am at Manchester Airport, waiting for my early Belfast flight and then a 90-minute drive to Fermanagh to see the practice for myself and spend the day with James Hamill … Read the Rest
Playing with photos
I’m getting used to the old-fashioned photo uploader as my previous image manager doesn’t seem to work with the latest version of WordPress.
In Manchester for the weekend
Friday’s practice visit with the team at Bow Lane Dental Group was an enormously enjoyable experience, working on their marketing plans (elevator speech for referral business card and lots of work on UAP’s) and holding personal progress interviews with some of the team members. We had some spare time in the afternoon and I took … Read the Rest
Singing for my supper
Newbury last night – and a pre-dinner talk for members of the Independent Practitioners Group in a local Spanish restaurant. My speakers fee was donated to Bridge2Aid and so I felt as if I was doing some good as I waxed lyrical to a respectful group of senior dentists about how they had better shape … Read the Rest
Interest-free finance for dentistry
I’m in the middle of a good conversation with David Horobin of Bexley Orthodontics, about the merits of this relatively recent innovation. We are “best mates” with the lads at Medenta and have been happy to recommend them to our clients, as well as offer payment facilities to our own clients for coaching programmes – … Read the Rest
More bad service from HSBC
I amaze even myself sometimes, in that I am still banking with HSBC after 10 years – and yet their customer service has all but dissapeared in that time. I used to have a great bank manager in their Warrangton branch – a lady who I met with periodically, took an interest in my business, … Read the Rest
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said