Phew! A day of number crunching
Just spent the whole working day with a man and wife dental team who are proposing to create a new private practice in 18 months from now. We created: a 12-month cash flow forecast for year 4 and a 36-month cash flow forecast for years 1 through 3 an analysis of seed capital required to [...]
Strategic Alliances, Hourly Rates and Payrises
One of the many features I admired at Richard Fretwell’s “Guidepost” dental practice, north of Newcastle, is the array of business cards in the patient lounge. Richard is a member of the local Business Network International chapter – and this is how he is fulfilling his commitment to advertise the services of his fellow BNI [...]
A touch of overwhelm
Morning all  Arrived back in Falmouth last night at 10.45pm after a 5.5 hour drive from Doncaster. Fantastic days with clients in Newcastle and Doncaster.  This morning I’m typically trashed (the driving at night kills me) and all set to write an ezine BUT:  There are 77 emails this morning to add [...]
IGU’s
A surgery in a dental practice is an income generation unit (IGU). In a taxi firm an IGU is a taxi. In a train company an IGU is a train. In a restaurant an IGU is a table. In a cinema an IGU is a seat. In a serviced office centre, an IGU is an [...]
Masterminders on finance and team-building
I just wanted to say thank you for a great day, I’ve come home with the sort of buzz that I had after the 4 workshops of the core programmes but better because not only have I had some inspirational coaching from you both, I’ve also had some great conversationslast night and – during the [...]
Travel, coaching and mates
Friday is my quarterly day with The Strategic Coach, this time at The Savoy Hotel in Central London. We are a group of 30 but I’m especially pleased to be with some of my best mates: Simon Hocken Tim Thackrah (who celebrates his birthday with us) Guy Levine. The day is a personal revelation for [...]
You have to be visible
Ashley Watson from Canterbury has recently invested in new signage for his building – an investment which, he tells me, has paid for itself in a matter of weeks. Paid for by new patients who have called in – just because they noticed his practice for the first time. I still see dental practices “advertising” [...]
More receptionists
Dreadful check-in experience at the Hilton Watford yesterday. I hand over my Diamond VIP card, expecting a brass band and fireworks – what I get is a confused male receptionist punching buttons on a computer keyboard and telling me there is no reservation in my name. Now I know the reservation was made weeks ago [...]
Back on the road this week
Starting my day in Manchester but this week I’ll be in: Watford Cobham Central London So no doubt there will be some customer service experiences to share with you – as well as stories from the client base as I deliver 2 Dental Business School workshops. We start a new quarter in Watford tomorrow – [...]
Practice valuations are increasing – the goose is getting fatter
If you had asked me to value a UK dental practice anytime from 1997 to 2005 I would have answered: “35% of gross revenues plus £10,000 per dental surgery.” If you had asked me in January 2007, I would have answered: “NHS practice – zero. Private practice 35% plus £10k per surgery.” If you had [...]
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