Receptionist
a person who works in a place such as a hotel, office or hospital, who welcomes and helps visitors and answers the telephone Or at least, that’s how the word “receptionist” is defined in the Cambridge English Dictionary. I had occasion to check after my experience yesterday. Visiting the offices of a professional service firm … Read the Rest
57 emails in 60 minutes
That’s what just happened – 6.30am in a hotel in the North Lakes Hotel, Penrith, Cumbria and I seem to have rattled through the overnight emails very quickly. I wouldn’t want clients to think I rush through their requests for help – perhaps 2/3rds of the emails are internal – Team CB staying in touch … Read the Rest
Life on the road
My annual spend on hotels and conference suites is enormous – into 6 figures. The majority of that investment is on good quality conferencing for our delegates – there is little point in conducting workshops focused on customer service and quality in lousy places. Similarly – when I travel, I stay in 4 or 5-star … Read the Rest
Leadership and teamwork
An excellent day on Monday with the team at Glendair Limited – a dental practice in Derbyshire. I am pictured here with Matt, Lindsay and Bev – the senior management team, although the founder and majority shareholder, Roger Jenkinson, is our photographer and wlll thus remain anon. Glendair are innovative in a number of respects: … Read the Rest
Friday in Bracknell
Last Friday I presented a full-day workshop to a group of orthodontists at the Head Office of 3M in Bracknell – what a fantastic facility – the AV and conferencing suite were first class – and the building a dream. The avid reader may recall that, last year, I was fortunate to visit the RBS … Read the Rest
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said