Stupid
“Stupid” – that’s my one-word summary of how I felt at the end of Ashley’s first day. Because I know this stuff – I’ve been watching Ashley develop this programme for the last 9 years – and because I have forgotten to use all of it in my own delivery and omitted to train my [...]
Torquay, Rain and Ethical Selling
The media are now telling us that the flood recovery systems in the UK are the biggest since World War II – and here in Torquay this morning it’s wet, windy and cold. Later this morning I’ll be registering at Ashley Latter’s Ethical Selling programme for the first time in about 4 years and I’m [...]
Slow start
It has taken me until 10.30am this morning to feel as if I am at the start line for the day – that’s very unusual for someone who is usually sat in front of a laptop at 6.00am, answering the first emails. That’s due in large measure to Air South West, one of whose aircraft [...]
Hotel key cards
It could have been any Hilton hotel – I’ve been travelling for hours after a busy workshop, I’m tired and I have to wait 15 minutes to check in. My room is on the 5th floor – right at the end of the corridor – so I drag my bags to the lift, along the [...]
A gentleman
Tuesday morning in Belfast, after a superb day with David Horobin and his team at his Chapel Road Orthodontic Practice in Bexley Heath, South East London. I flew from Newquay to Gatwick on Sunday evening and arrived at the airport to be picked up and driven in style (BMW 5 series) by Steve, husband of [...]
The 3 P’s for your practice web site
Question from a client yesterday about dental practice web site design. I still Google around towns I visit and find web sites that talk about: How well qualified the principal and associates are; How advanced their post-graduate clinical courses have been; How clever the equipment is and How much they know about teeth and gums [...]
The four “needs” that block our progress
On our monthly bridge call last night, I was asked this question: “Chris – it takes you a year to deliver your coaching programme – but if you only had one minute to pass on some advice, what would be the things I have to get THE MOST right if I am to succeed?” Great [...]
Root canal
Here I am having fun with Dr. David Cohen and Nurse Danielle Castle at The Malt House in Salford, to whom I was referred with my “hot molar”. Customer Service – 10/10 The Patient Journey – 10/10 Danielle’s skills as a nurse and carer – 10/10 David’s skill as a specilaist endodontist – 10/10 Suzie’s [...]
Britain’s Got Talent – and teeth
So I read in yesterday’s Daily Mail (at my hotel) that winner Paul Potts intends to invest some of his £100,000 in a smile makeover. http://talent.itv.com/page.asp?partid=355 And I wondered how many of you will have contacted him this week to offer a consultation? If he opened his mouth to smile you would see that he [...]
Tearing up the rule book
A Manchester-born man died on Monday – described by film director Michael Winner as “the funniest man alive”, Bernard Manning passed away at the age of 76. http://news.bbc.co.uk/1/hi/entertainment/6765093.stm Although he achieved national fame in the 1970′s TV series “The Comedians”, he quickly disappeared from the media as his jokes were considered too politically incorrect for [...]
RSS 2.0
Email
