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More bad service from HSBC

I amaze even myself sometimes, in that I am still banking with HSBC after 10 years – and yet their customer service has all but dissapeared in that time. I used to have a great bank manager in their Warrangton branch – a lady who I met with periodically, took an interest in my business, … Read the Rest

A new definition of marketing

At a Dental Business School workshop on marketing last week, I was curious to see that the room next door had been booked by The Chartered Institute of Marketing to deliver a day-long course – at £499 a ticket by the way – I need to put my prices up Browsing their promotional material was interesting – … Read the Rest