Entering the Mac world
             Here’s my desk this afternoon as I begin the process of transferring from Windows to Mac. Kim tells me I have already gone over to the light side, even though there is much to do. Happy New Year!
Seth Godin and Ancient Egypt
Yesterday I took my youngest daughter Ellie over to Liverpool to see the Ancient Egyptian collection at the World Museum. Before I get to that and, as an aside, I was astonished at the miles of cars queueing on the M60 to get into Manchester’s Trafford Centre Mall – I have never seen traffic as … Read the Rest
Bad Business
Commiserations to Aer Lingus for having systems that get in the way of good business. Its 27th December and I am driving from Falmouth to Manchester with Annie. I’m about to visit with my kids and Annie is due to board a flight to Dublin and spend a few days with her best friend, who … Read the Rest
Happy Christmas
Its 12:30 pm on Christmas Eve and my last professional task of 2008 is to thank you for following this blog. In 2009 I intend to continue with reflections on life – its successes and failures and the vulnerability of the human condition. I will probably ramble on about customer service as well! My wish … Read the Rest
Idea
Send every single adult patient a Happy New Year card to arrive on Monday 5th January 2009. Make an irresistible, time-limited offer:
Confidence?
The latest revelations around financial fraud in Wall Street seem to have sent a final shudder through the corpse of the financial markets. Its difficult to imagine how one can have confidence in the financial regulators who are supposed to watch over our pension funds and investments, when the story of mismanagement around “Bernie” and … Read the Rest
Week end
Friday morning in a cold a frosty Yorkshire and my last day of a week of travel to Bolton, Stoke, Manchester, Leeds, Newcastle, Wetherby and Leeds (again) before I drive back to Cornwall tonight. It will be a long drive home and a late finish but I’ll be smiling inside after a fascinating series of … Read the Rest
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JOB TITLE Business Development Manager REPORTS TO Director of Private and Specialist Operations  REPORTS (Direct & Indirect) Private and Specialist Practice Managers in a geographic region GRADE  DEPARTMENT Private and Specialist Division  JOB PURPOSE 1.    To provide line management and leadership to the Private and Specialist Practice Teams in their charge and … Read the Rest
Banks without people
A week ago I called in to HSBC in Altrincham to query the receipt of some standing order payments that were missing from my account (yes – I had checked on-line first but there was insufficient information). I have long-since given up on telephone banking with HSBC – a pointless exercise as I just cannot … Read the Rest
Your Christmas bonus this year is….
a job! I’ve had the usual last minute rush of emails from dental principals asking my opinion on their various and nefarious schemes to pay bonuses that will reward without offending. Often a question asked by principals who are concerned about current cash flow as well as the spectre of a January tax payment (and … Read the Rest
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said