Tesco dental insurance
I picked up a brochure in their store yesterday – and on first read it looks like a great deal for the patient and for the dentist. Am I missing something? They refer to an online site but I cannot find it – suggest you pop into Tesco on the way home. Their Premium Cover … Read the Rest
What’s going on in dentistry this week?
My amazing week finishes on the main platform at Birmingham’s International Convention Centre, where I conduct the morning session at Dentistry Live! – a “warm up” for Jennifer de St Georges in the afternoon. We enjoyed ourselves hugely yesterday, with an audience of 200 – and I’m delighted to say that, not only was the … Read the Rest
More on footballing dentists
Many questions about my last post – most of which revolve around “how do we pass the patients on to the associate when the principal has been looking after them for so long?” Here is a letter that we drafted with one of our clients: Dear Patient Important information about your next visit to XYZ Dental … Read the Rest
Dentistry as American football
There are two styles of dentist: Attack – reliably productive, predictably good at communication, encouragingly enthusiastic, popular with patients and team, £1000+ a day producers; Defence – reliably plodding, predictably introvert, worryingly demotivated, £700-£1000 a day producers. I’ve noticed that, no matter how many training courses you send the defence to – Breathe, Ashley Latter, … Read the Rest
Reception versus telephony
There is possibly nothing more irritating to my 50+ demographic, than either waiting for or interrupting MY customer service experience in order to deal with an incoming call. No matter how polished the apology – it’s just a cardiac inducing pain in the ass. So why do dental practices mix reception and telephony? Perhaps to … Read the Rest
The motivated team member as ambassador
Checked out of Thorpe Park at 6.00am this morning, so that I could drive down to Derbyshire and avoid the rush-hour traffic around Sheffield. Breakfast at the Dakota. My check out in Leeds is handled by the same girl that has worked there for years – always smiling, always cheerful, always helpful. It’s not usual to … Read the Rest
Younger dentists and NHS income
I’m grateful to Bonnie, who forwarded this link to me yesterday: http://news.bbc.co.uk/1/hi/health/7271232.stm               Interesting stats on the percentage of salaries from cosmetic dentistry in the under 35s:In 2000-1, 65% of the income of dentists under the age of 35 came from the NHS, but by 2005-6 that had nearly halved to 36%. This compares to dentists … Read the Rest
Gifts for patients
One of the many things I like about Marcos White and the team at The Courtyard, is that they are willing to give all of our ideas a try. Here is the ipod shuffle that they give as a “thank you” after a patient has agreed to proceed with Invisalign (invisible ortho) – packaged with … Read the Rest
Cost cutting in NHS dentistry – and grumbling GP’s
Heard the one about the NHS corporate that have instructed their nurses to autoclave the teepees so that they can be reused? It’s amazing what we hear as we travel around the profession. This week begins three solid weeks of Breathe Business Club meetings, Team Training Days, gigs and practice visits. A cursory glance at … Read the Rest
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chas lister said 
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