Finders and Minders
My recent comments about “attack and defence” dentistry teams seemed to unsettle some readers, who felt that the word “attack” had the scent of that forbidden word in dentistry – “selling”. So it was with relief that, earlier this week, I heard a client describe his two teams as “finders” and “minders”. Perfect. The “finders” … Read the Rest
Back on a detox diet
Its a Chris Barrow invention – re-instigated by the fact that my pants are suddenly tight around the waist. Inspired by my frustration at watching Sunday’s London Marathon but not taking part. So there are now 5 banned substances until such time as my trousers fit: 1. alcohol
2. potato
3. pasta
… Read the Rest
If I ever gave up coaching…
I would love to do this on a Saturday afternoon… He’s Manchester’s Hoochie Coochie Man. Have a good weekend.
The best news so far this year.
My photograph is of yours truly with Barbara Trotter (my former business manager at The Dental Business School) and Tim Thackrah, principal of Elmsleigh House Dental Clinic in Farnham, Surrey. Tim became a client quite a few years ago now (maybe 5 years?) and became a close friend along the way. Nowadays, his practice is … Read the Rest
The “can-do” attitude
“There isn’t a car for hire anywhere in Gatwick – you have no chance whatsoever. No point in trying the other companies – I can tell you that every vehicle in the airport is either out on hire or reserved. I suggest you get a train into London and then back out to Farnham from … Read the Rest
Developing content for clients
Monday was a “red letter day” for two reasons: Firstly, we welcomed 2 new clients in one day to The Breathe Business Club.One “sale” was completed by Bonnie over the telephone, after the client had email correspondence with me and a telephone call with Simon – good teamwork. The second “sale” was confirmed after a … Read the Rest
Newquay, Cornwall dentist rescues turtle
Interesting little story that you can read here:The practice in question is just a few miles from where I live but not one of our clients.Â
Feedback on saying “thank you” and a great idea
I want to take the unusual step of reproducing a comment from my good friend Sital Ruparelia - which speaks for itself and introduces a really good idea. Chris, A few weeks back, I received some great service in a Pizza Hut – (which is pretty rare!) I made point of thanking the waitress in question her … Read the Rest
Taking the time to say “thank you”
How many times do I have to remind myself that a heartfelt “thank you” is often worth more then all the money imaginable (or applause for that matter). A dental business manager emailed yesterday with a long question – but prefaced with the following observation on my recent ezine article about “making a difference”.
… Read the Rest
The girl from Toni & Guy
I was walking along the main shopping precinct in Altrincham on Tuesday afternoon with my 15-year old daughter Rachel. Said daughter is, of course, a fashion-conscious child of parents who have suffered from affluenza for decades – reflected in her necessity to “look the part”. The “part”, for girls of a certain age in this … Read the Rest
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said