By Chris Barrow on 20 May 2008

Shopping around for specialist tyres presents an interesting customer
service experience.
ATS tell me I have “no chance” and to not bother calling Kwikfit
because they will not be able to help me.
A local independent tells me that they do not have the right machine
for my alloys.
Kwikfit’s phone is answered by Chris (he gives his name) and he makes
it his personal mission to sort me out.
Less than 24 hours later he is fitting my Michelins as I wait – and
offers me a price at 60% of list.
Excellent and friendly service – absolutely first class.
The smarmy lads at ATS need a lesson.
Posted in Customer service |
About the Author
20 May 2008 by Chris Barrow
Chris Barrow is co-founder of Barrow Kwong Hing Group of Companies, a private dental corporate active in independent and retail dentistry and post-graduate dental education, operating in the UK and Canada.
Chris has been active as a consultant, trainer and coach to the UK dental profession for over 15 years. As a speaker he is dynamic, energetic and charismatic. In 1993 Chris moved into business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach. In 1997, he created The Dental Business School (DBS) and the development of a 12-month business coaching programme for dental practice owners and their teams, delivered to over 400 UK dental practices in the following 10 years.
In the last 5 years Chris has acted as a Non-Executive Director, Director and Consultant to a number of dental corporates, whilst maintaining his freelance activity as a dental business coach for independent practice owners. BKH is the culmination of his past experience in the business of UK dentistry
Find me on Facebook
|