By Chris Barrow on 22 July 2008
Having said that, we are encouraging clients to appoint:
1. The concierge nurse;
2. The care nurse
3. The treatment co-ordinator
And to offer direct dial facilities to, and a special relationship with,
such an individual as a benefit of membership.
As a customer, I expect to get the red carpet wherever I choose to spend my
money in these “credit crunch” times.
So what are you dong to make your customers feel special?
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About the Author
22 July 2008 by Chris Barrow
Chris Barrow is co-founder of Barrow Kwong Hing Group of Companies, a private dental corporate active in independent and retail dentistry and post-graduate dental education, operating in the UK and Canada.
Chris has been active as a consultant, trainer and coach to the UK dental profession for over 15 years. As a speaker he is dynamic, energetic and charismatic. In 1993 Chris moved into business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach. In 1997, he created The Dental Business School (DBS) and the development of a 12-month business coaching programme for dental practice owners and their teams, delivered to over 400 UK dental practices in the following 10 years.
In the last 5 years Chris has acted as a Non-Executive Director, Director and Consultant to a number of dental corporates, whilst maintaining his freelance activity as a dental business coach for independent practice owners. BKH is the culmination of his past experience in the business of UK dentistry
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
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