Whats your KEDO?
Whats your KEDO?, originally uploaded by coachbarrow. There has to be a “knock ‘em dead offer” to make me spend my money
with you. What is it? Get your team together and work out the answer – whatever business you
are in.
Breakfasts
Breakfasts, originally uploaded by coachbarrow. Yesterday the West End, today Tesco. But the girl who served me smiled and made eye contact. The only threat to your business is not an over-reported global
meltdown. It’s the capacity of your team to offer customer service. My daughters were telling me that … Read the Rest
How not to do Front of House
The Charlotte Street Hotel in London’s West End is beautifully presented and has a reputation for world-class customer service. I arrive there (yesterday) for breakfast at 7.30 am – two of us (I cannot tell you who I my guest was – I would have to kill you). The place is empty – I mean … Read the Rest
Update on banking meltdown
My previous post sets the scene. My spies tell me that there was an interesting thread on GDP-UK yesterday which included some speculation as to whether Hurricane Lehman would affect the ability of IDH to continue its growth or succeed. Had a great chat with David Hudaly on the phone early this morning. He suggests … Read the Rest
Banking meltdown
I’m surprised that there isn’t at least one comment on my blog this morning from some “well-wisher” wondering whether the very public demise of Lehman and “emergency purchase” of Merrill Lynch has spoiled my cornflakes. For an excellent review from the Financial Times of the likely impact on consumer spending and property prices in the UK, you … Read the Rest
James Goolnik presenting
and a simply excellent presentation it was – captivating content and a remarkably strong speaking style (for a dentist!). I count James as a personal friend and hope to be able to repeat this gig and perhaps work with him again. There is no doubt that the audience had value for money. Independent Seminars kindly … Read the Rest
Independent Seminars
Independent Seminars, originally uploaded by coachbarrow. After my 90 minute presentation, I’m enjoying a rare opportunity to sit in the audience. Watching Iain Scott of Base Creative explaining how to build an ”attractive” web site.
I loved these T-shirts
I loved these T-shirts, originally uploaded by coachbarrow. Dr Ester Cumber and her team making the effort today. That makes me feel appreciated and listened to. Don’t they just look great.
Ready to go
Ready to go, originally uploaded by coachbarrow. Working with the Circle Orthodontics group at the Vineyard Church and Conference Centre in St Albans. A year ago I predicted the emergence of producer groups in dentistry and here are 11 practices pooling their resources to purchase products and services (including me). Day 3 – the patient journey.
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chas lister said 
(@ChrisBKH) (@ChrisBKH) said 
Chris Barrow said 
dave mantle said