By Chris Barrow on 24 October 2008
I’m using this medium to explain that if you sent an email to chris@thecoachinggym.com in the last 24 hours, it will not have reached me.
Can you please re-send or send to chris@coachbarrow.com
The reason behind this relates to the archaic systems and lack of effective customer service at Paypal, the on-line payment provider.
In this world of super-fast global web communications, you would have thought that authorising your IT consultant (the genius Kimberly Black) to make payments for you would have been a good delegation for a busy traveller like myself.
Not so with Paypal – I asked Kim to renew my web hosting service direct, gave her my Paypal access details – and as soon as they saw her trying to make a payment with my account they closed the whole bloody lot down.
Now, with hindsight, that was probably a good thing in the era of phishing – fair dinkum – but what I cannot seem to get anyone at Paypal to understand is what happened and why – or fix it.
At their request, I have:
- written to authorise Kim to make payments;
- sent them faxed copies of my passport and a utility bill;
- re-entered my Maestro card details;
- followed their instructions to re-activate my card;
- answered 4 customer service queries in the last 10 days;
- noted the deposits they have made in my bank account to test the system;
- and all sorts of other minor stuff that has been the subject of emails in the last couple of weeks
Dare I say it – all whilst running a business, living and travelling around the country.
Oh – and by the way – they took over £500 out of my account 3 weeks ago – payments I had made to suppliers – and have sat on the money – suppliers not paid.
Has my Paypal account started working again?
Evidently not – as the renewal for my web hosting wasn’t paid this month – and so the web hosting company closed down my emails at 7.30 am UK time yesterday – and Kim is now back-stage, attempting to get the system back up again.
I’m in the unusually position of downloading emails at 5.30 am this morning and, instead of the usual 30-40 I’m looking at 1.
Thanks for nothing Paypal – your procedures are confusing and arcane, your communication sucks and I’m going to find some other way.
Posted in Customer service |
About the Author
24 October 2008 by Chris Barrow
Chris Barrow is co-founder of Barrow Kwong Hing Group of Companies, a private dental corporate active in independent and retail dentistry and post-graduate dental education, operating in the UK and Canada.
Chris has been active as a consultant, trainer and coach to the UK dental profession for over 15 years. As a speaker he is dynamic, energetic and charismatic. In 1993 Chris moved into business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach. In 1997, he created The Dental Business School (DBS) and the development of a 12-month business coaching programme for dental practice owners and their teams, delivered to over 400 UK dental practices in the following 10 years.
In the last 5 years Chris has acted as a Non-Executive Director, Director and Consultant to a number of dental corporates, whilst maintaining his freelance activity as a dental business coach for independent practice owners. BKH is the culmination of his past experience in the business of UK dentistry
Find me on Facebook
|
RSS 2.0
Email
Chris Barrow said 
dave mantle said 
Premident (@Premident) said 
(@ChrisBKH) (@ChrisBKH) said 
Dental Practices For Sale said