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What’s the difference?

“What’s the difference between “NHS” and “Private” Dentistry?” Perhaps I live a charmed life, dealing with the more prestigious independent practices? I really thought that, as a profession, we had that answer nailed. But “no”. Evidence:

  • this week a practice asked me to arrange for a “mystery shopper” and, with the help of Emma John … Read the Rest

  • New Marketer of the Year

    Congratulations to Joanne Mellor of Designer Dental for winning the award outlined here. Click the image to view the pdf of the Award announcement. I understand that Joanne will be opening a London office for the company and I wish them every success with the venture.

    Depression proofing

    A fantastic day yesterday:

  • visiting an IDH Private acquisition candidate (anon) and hitting it off straight away with the two principals – a potentially successful practice which, by their own admission, has been allowed to slide. Sir Richard Branson would have loved it – a tired business waiting to perform. Gordon Ramsey would have sworn … Read the Rest

  • Dealing with underperforming team members

    This from Sital Ruparelia at Authentic Resourcing: Below are some suggested steps: I know its ‘work’ – but you’ll find the individual will either raise their game or leave – and save you a big headache:  1. Give feedback about the issues that have come up. Ensure the feedback is based on FACT – what … Read the Rest

    The Brits 2009

    The Brits: how we did it!    Chris Barrow, well-known thought leader in dentistry is back! This time he will show you how to make sure you are making a profit on your own production and that of associates and hygienists, For the first time, Chris is lecturing alongside some of his dental colleagues he … Read the Rest

    First Practice Management

    I stumbled across an interesting web site the other day: Click here. Does anybody know anything about this business?

    Well? What next?

    December has arrived – where did 2008 go? If you haven’t done so already (and I bet you haven’t), it’s time to schedule some time to plan:

    • which weeks in 2009 will be your vacation weeks?
    • which days will be your days “off” work – when you don’t DO anything to do with work … Read the Rest