What I love best about this job…
…is the people I meet. James Hamill of Blueapple Dental in Northern Ireland sent this photograph over the weekend. and the smiles on the faces of myself and Sonya represent the culmination of a productive day in practice and a 3-year vision that is helping them become one of the most successful practices in [...]
Chris Barrow’s week of Twitters
Today Plymouth, Plympton, Exeter and then in Scotland for three days this week. "Billy no mates" in Glasgow for the next 2 nights. # waiting at Exeter for my Edinburgh flight and feeling very red-eyed after a busy, busy day # Its light so early up here! Busy day ahead, IDH workshop PLUS evening meeting [...]
Reflection
I’m starting with the man in the mirror I’m asking him to change his ways And no message could have been any clearer If you wanna make the world a better place Take a look at yourself and then make a change
Smile Pod
My thanks to John Davies for bringing this to my attention Smile Pod appears to be a walk-in hygiene practice which wants to franchise. I’m confused at the term “walk-in hygienist” and then the reference that all treatment is provided by professional dentists (are there some unprofessional ones?). Of particular interest to me is the [...]
Are you listening?
You are so busy. So much “to do” and so little time to do it. Lists, tasks, meetings, deadlines, projects, ventures, commitments, responsibilities. But you are missing the most important. Conversations. Good conversations. Empathetic listening. Here’s what a client told me this morning: Busy day. I saw that a lady I hadn’t seen before had [...]
Chris Barrow’s week of Twitters
simply superb weekend – and now an exciting week ahead # Is now waiting another half hour for a chest x-ray after the Doc told me there was nowt wrong. BTW fans, I am recovering from a man-cold! # GPS location: http://bit.ly/1uXhoM # getting to that stage on a "desk day" where the brain stalls [...]
“Make it so”
When Captain Picard issued that command, the inference was: we know what we have to do I don’t need to know the detail I just want you to get on with it and, of course, the assumption is that you have a team of people around you who know: what to do how to do [...]
Feedback
Practice Plan workshop yesterday – around 100 people in the room. On my feet for 8 hours entertaining and challenging them on the subject of marketing. Use up every ounce of energy to “hold the room”. Exhausted at the close. Around 99 of them applaud me off the stage at the end of a typically [...]
It’s all about customer service
Angela Johnstone – IDH Regional Manager for Scotland, sends me this: and reminds me that our focus has to be on creating those “raving fans” that will be ambassadors for our business. The worst person in your team is a business-prevention officer who sees all customers, internal and external, as a pain. The best person(s) [...]
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