By Chris Barrow on 26 May 2010
Very interesting and brief interview with Sir Stuart Rose of Marks and Spencer on BBC Breakfast television yesterday morning 26th May 2010.
When asked why Marks and Spencer have “beaten the trend” and posted pre tax profits of £632m he replied
- We have the right products
- We have the right prices
- We have the correct innovation and
- We deliver the right customer service
A very interesting formula and one that we would all benefit from copying.
I was also listening to Stephen Fry on the Radio 4 Today programme who described a genius as “somebody who leaves the field in which they work completely different.”
A great definition and it makes me think of some geniuses that I work with in dentistry.
Posted in Coaching |
About the Author
26 May 2010 by Chris Barrow
Chris Barrow is co-founder of Barrow Kwong Hing Group of Companies, a private dental corporate active in independent and retail dentistry and post-graduate dental education, operating in the UK and Canada.
Chris has been active as a consultant, trainer and coach to the UK dental profession for over 15 years. As a speaker he is dynamic, energetic and charismatic. In 1993 Chris moved into business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach. In 1997, he created The Dental Business School (DBS) and the development of a 12-month business coaching programme for dental practice owners and their teams, delivered to over 400 UK dental practices in the following 10 years.
In the last 5 years Chris has acted as a Non-Executive Director, Director and Consultant to a number of dental corporates, whilst maintaining his freelance activity as a dental business coach for independent practice owners. BKH is the culmination of his past experience in the business of UK dentistry
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