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Morons in Customer Service

I should start a series of these encounters. Arrive Holiday Inn Express, Dartford at 09:00 for a 10:00 start. Walk to front desk: CB: “I’m here for the IDH meeting today” Young male receptionist (YMR): “I don’t have a booking in that name.” CB: “so why do you have a notice board at the front [...]

Chris Barrow’s week of Twitters

Yesterday I bought a packet of mints from Caffe Nero – the girl behind the counter asked "is that to eat in or out?" # Today I'm off the radar – writing web site pages # Help! Need dentist to see my 20-year old son Joshua – chipped front tooth – at Nottngham University – [...]

So here’s a story about customer service for you….

I arrive at Belfast International this evening at 18:00 and walk to the front of the Speedy Boarding line. (Moral – people over 50 will pay for the upgrade) The check in guy says to me “Evening sir, I need you to know that there is a 90-minute delay on all flights this evening due [...]