By Chris Barrow on 30 November 2010
Ashby Dental in Wetherby are looking to recruit a treatment co-ordinator to handle the growing needs of a busy private dental practice in this lovely market town. The practice has been established for many years and has a long track-record of providing dental care for the local community. In recent years, their re-location to new [...]
Posted in Dentistry, Team building | Tagged Chris Barrow, classified, industry adverts, job vacancies, team, treatment coordinator |
By Chris Barrow on 30 November 2010
So here we are, another week of extreme weather conditions and appointment books collapsing as fast as the UK’s chances of hosting the World Cup. I’ve cancelled a trip to Scotland this week because the combination of early and late drives to and from Exeter airport and the current conditions in Edinburgh are enough to [...]
Posted in Customer service, Dentistry | Tagged 21st Century Dentistry, Chris Barrow, Dental Business Club, Dental Coaching, dental financial planning, patient communication, strategic planning, team, world class customer service |
By Chris Barrow on 30 November 2010
I will be presenting on Leadership and Management on 8 December for Blue Apple Dental Implant Referral and Continuing Education is based in Belcoo, County Fermanagh and run by Dr James Hamill. Due to the popularity of my visits to the team there in 2009, I was invited back and asked to present a series [...]
Posted in management, Speaking | Tagged 21st Century Dentistry, business development, Chris Barrow, Dental Business Club, Dental Coaching, practice manager, team |
By Chris Barrow on 29 November 2010
As you approach the end of another year, are you delighted by the management processes and teamwork in your practice? Or are you fed up by processes that don’t work and team work that just doesn’t ‘gel’? Are you ready to make some real changes for the better in your practice in 2011? Here is [...]
Posted in management | Tagged 21st Century Dentistry, business development, Chris Barrow, Dental Business Club, team |
By Chris Barrow on 29 November 2010
Had a request from a client to ask if anybody knows anything about Implantium? http://www.implantiumnetwork.co.uk/ and http://www.implantium.co.uk/network-home.php cb
Posted in Dentistry |
By Chris Barrow on 28 November 2010
OK, I know I'm getting a bit obsessive about this – had a great rest, enjoyed the weekend – now – 278 emails – here goes. # Emails all done – victory! Now the "to do"list. # A very satisfying day – tick, tick, tick – now off to see Harry Potter and the thingy [...]
Posted in Blogging |
By Chris Barrow on 24 November 2010
Have you ever noticed that you walk into a retail establishment occasionally (whether it’s a clothes shop, a restaurant, a hotel or some other place) and the person who engages you in conversation immediately gives off an attitude of enthusiasm? Sam Walton, the founder of the Wal-Mart Supermarket chain, described them as ‘three baggers’ – [...]
Posted in Customer Relationship Management, Uncategorized | Tagged 21st Century Dentistry, attitude, Chris Barrow, Dental Business Club, Dental Coaching, team, world class customer service |
By Chris Barrow on 23 November 2010
The top 5 clinical courses I was chatting to a client last week about his development as a clinician. He has been immersed in business management for some time and now wants to invest some time and money in learning to be a better all-round dentist (with an emphasis on higher value treatments). So his [...]
Posted in Clinical excellence | Tagged 21st Century Dentistry, clinical skills, Cosmetic dentistry, CPD, Dental Business Club, Invisalign, training |
By Chris Barrow on 23 November 2010
Let’s explore the components that constitute CRM. Here is my list – what’s on yours? - Delivering moments of truth that have a disproportionate effect – Telephony – Where you answer the phone – How you answer the phone – What your “brand standard” responses are to FAQs – Reception – Where you welcome patients – How [...]
Posted in Customer Relationship Management, Uncategorized | Tagged 21st Century Dentistry, branding, business development, Dental Business Club, inspiration, patient communication, world class customer service |
By Chris Barrow on 22 November 2010
The theme of this week is Customer Relationship Management (CRM) and we define this term as: keeping your existing patients happy, investing and referring. Here is a video I recently recorded on this topic:
Posted in Customer Relationship Management | Tagged 21st Century Dentistry, business development, Chris Barrow, Dental Business Club, patient communication, world class customer service |