Opportunity for a treatment co-ordinator in Yorkshire
Ashby Dental in Wetherby are looking to recruit a treatment co-ordinator to handle the growing needs of a busy private dental practice in this lovely market town. The practice has been established for many years and has a long track-record of providing dental care for the local community. In recent years, their re-location to new [...]
Cancellations and snow
So here we are, another week of extreme weather conditions and appointment books collapsing as fast as the UK’s chances of hosting the World Cup. I’ve cancelled a trip to Scotland this week because the combination of early and late drives to and from Exeter airport and the current conditions in Edinburgh are enough to [...]
My last Blue Apple study club gig for the year: leadership and management
I will be presenting on Leadership and Management on 8 December for Blue Apple Dental Implant Referral and Continuing Education is based in Belcoo, County Fermanagh and run by Dr James Hamill. Due to the popularity of my visits to the team there in 2009, I was invited back and asked to present a series [...]
Implantium
Had a request from a client to ask if anybody knows anything about Implantium? http://www.implantiumnetwork.co.uk/ and http://www.implantium.co.uk/network-home.php cb
Chris Barrow’s week of Twitters
OK, I know I'm getting a bit obsessive about this – had a great rest, enjoyed the weekend – now – 278 emails – here goes. # Emails all done – victory! Now the "to do"list. # A very satisfying day – tick, tick, tick – now off to see Harry Potter and the thingy [...]
Customer Service Champions
Have you ever noticed that you walk into a retail establishment occasionally (whether it’s a clothes shop, a restaurant, a hotel or some other place) and the person who engages you in conversation immediately gives off an attitude of enthusiasm? Sam Walton, the founder of the Wal-Mart Supermarket chain, described them as ‘three baggers’ – [...]
What are your top 5?
The top 5 clinical courses I was chatting to a client last week about his development as a clinician. He has been immersed in business management for some time and now wants to invest some time and money in learning to be a better all-round dentist (with an emphasis on higher value treatments). So his [...]
The components of CRM
Let’s explore the components that constitute CRM. Here is my list – what’s on yours? - Delivering moments of truth that have a disproportionate effect – Telephony – Where you answer the phone – How you answer the phone – What your “brand standard” responses are to FAQs – Reception – Where you welcome patients – How [...]
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