By Chris Barrow on 23 March 2011
It can just take one person to make or break your business and very often that person is answering your phone and/or manning your front desk. Take my check in experience at The Mount Somerset Hotel – 21:30 last night I arrive after an evening presentation to Lloyds/TSB customers in nearby Taunton. It’s dark and one … Read the Rest
Posted in Customer Relationship Management, Leadership | Tagged business development, Chris Barrow, CRM, inspiration, team, world class customer service |
By Chris Barrow on 21 March 2011
I’m looking for some guidance on how Clinical Dental Technicians are paid if they are hired as self-employed sub-contractors inside a dental practice. Similar to an associate contract but different. If anyone has experience of this could you share on this blog or email me direct at coachbarrow@me.com.
Posted in Building a Business | Tagged business development, Chris Barrow, dental technician, strategic planning, team |
By Chris Barrow on 21 March 2011
I arrive at The Hilton Caledonian Hotel in Edinburgh late on Tuesday night for my first stay in over 9 months. I check out on Wednesday morning and, as I’m at the front desk, a tap on the shoulder. The head concierge. “Morning Mr Barrow, nice to see you back with us, would you like … Read the Rest
Posted in Customer Relationship Management | Tagged branding, business development, inspiration, moments of delight, world class customer service |
By Chris Barrow on 20 March 2011
Posted in Blogging |
By Chris Barrow on 18 March 2011
Here’s an email just this morning from a very good TCO in the Home Counties: Morning Chris, I have a dentist in the next town advertising Invisalign for £2220.00 we charge £4500 how do we compete with this. I have had a few enquiries as a TCO and when tell them our price I … Read the Rest
Posted in Building a Business | Tagged 21st Century Dentistry, business development, Chris Barrow, competition, Dental Business Club, Dental Coaching, industry adverts, patient communication |
By Chris Barrow on 17 March 2011
Are you looking …. – To be part of a forward thinking, growing, modern and friendly dental practice? – To work with people who appreciated the exceptional work that you do and the impact you have on the business you are working for? – To join a practice which will actively encourage and aid your … Read the Rest
Posted in Industry Adverts | Tagged dental nurse, industry adverts, job vacancies, recruitment, team |
By Chris Barrow on 17 March 2011
I recently received an email from Ray Prince about a ‘Year End Mini Tax Guide’, which is available free of charge. Included are strategies for: • Income Tax • Investments • Pensions • National Insurance • Capital Gains Tax • Inheritance Tax The main content is only 13 pages so it shouldn’t take … Read the Rest
Posted in Building a Business, Industry Adverts, operational controls | Tagged accounting, dental financial planning, strategic planning |
By Chris Barrow on 16 March 2011
Are you looking …. – To be part of a forward thinking, growing, modern and friendly dental practice? – To work with people who appreciated the exceptional work that you do and the impact you have on the business you are working for? – To join a practice which will actively encourage and aid your … Read the Rest
Posted in Industry Adverts | Tagged industry adverts, job vacancies, practice manager, recruitment, team |
By Chris Barrow on 16 March 2011
A client of mine recently asked: “Do you have any suggested basic pay and bonus systems for a TCO?” I put this question to TCO trainer, Laura Horton, who gave this advice: It depends on what everyone else in the practice is being paid really. If they have been in the practice for some … Read the Rest
Posted in Building a Business, Coaching, Team building | Tagged 21st Century Dentistry, business development, Chris Barrow, Dental Business Club, Dental Coaching, dental financial planning, team, treatment coordinator, world class customer service |
By Chris Barrow on 15 March 2011
This post is written by a dentist who will remain anonymous. I’d be interested to hear your thoughts on this. “Why does any practice have associates? Unless they generate > £400k net fees. Being very generous and assume that on net fees of £200k they make £40k profit (more like zero if practice … Read the Rest
Posted in Building a Business | Tagged 21st Century Dentistry, business development, dental financial planning, strategic planning, team |
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