By Chris Barrow on 31 May 2011
Last week I walked into the Thorpe Park Hotel in Leeds for the first time in about 2 years. Previously, this was the venue for my Dental Business School workshops from 1998 to around 2006. As I approached the front desk, Louise walked out of her office and said: “Good evening Mr Barrow – [...]
Posted in Customer Relationship Management, Customer service, Dental Business Club | Tagged 21st Century Dentistry, business development, Chris Barrow, inspiration, patient communication, team |
By Chris Barrow on 29 May 2011
Chris Barrow’s week of Twitters http://nblo.gs/iaLCa # Spring cleaning at the Fortress, football on the radio # Day 21 of 26. Practice visit, Fylde Coast. # Feel as if I'm on the last lap of the tour this morning (@ Coach Barrow's Fortress Of Solitude) http://4sq.com/jfu8xV # Doing it http://nblo.gs/iccIS # very interested by the [...]
Posted in Blogging |
By Chris Barrow on 26 May 2011
Hygientist: Norwich, Norfolk Start 1-2 days per week. Work up to 4 days Fully Private Specialist Periodontal and Implant referral practice, requires a personable hygienist to join our team of periodontists and hygienists. You will be treating patients for periodontal and implant maintenance, and non-surgical periodontal treatment. You will be working in a beautiful practice [...]
Posted in building a business, Industry Adverts | Tagged classified, Dental Business Club, industry adverts, recruitment, remuneration, team |
By Chris Barrow on 26 May 2011
Dental practice owners love to complain to me about their associates: • doesn’t show up on time • leaves early • ambles along at a steady pace • no attachment to the brand • no connection with the team • patients are patients and not people • fails to recognise obvious opportunities to up-sell treatment [...]
Posted in building a business, Dentistry, Leadership, strategy and vision | Tagged business development, Chris Barrow, Dental Business Club, remuneration, strategic planning, team |
By Chris Barrow on 25 May 2011
James Goolnik We are trying to put an adjournment in parliament and are lobbying Department for Business, Innovation and Skills (BIS) but these things take time. In the meantime my advice and what I have put in place: 1.ALL whitening treatments need a consultation first and are part of a COURSE of dental treatment. 2. [...]
Posted in Dentistry |
By Chris Barrow on 25 May 2011
You cannot run your business in your lunch hour or between patients. You cannot run your business in the evenings over a glass of Merlot. You should not run your business at weekends. Build a team. Hire consultants. Work with a coach. The job is getting bigger than you – and unless you take [...]
Posted in building a business, Leadership, strategy and vision | Tagged 21st Century Dentistry, Chris Barrow, delegate, Dental Business Club, personal growth, strategic planning, team |
By Chris Barrow on 24 May 2011
Those of you who follow me on Facebook will know that I was dining out with Nikki and Liv from Pure Dental (Cornwall) on a few weeks ago, prior to our London Mastermind Group meeting (MMG). There on the next table sat a face that I couldn’t place (its my age) – I leaned over [...]
Posted in building a business, Customer Relationship Management | Tagged 21st Century Dentistry, branding, Chris Barrow, DBC Mastermind, Dental Business Club, inspiration |
By Chris Barrow on 23 May 2011
Can I suggest the following response to any patients who mention this evening’s programme. Perhaps a poster at reception tomorrow morning? Don’t leave your Front Desk team to deal with it themselves. “There are over 24,000 dentists working in the UK profession in over 10,000 practices. Last night’s programme featured less than 6 practices and [...]
Posted in building a business, Clinical excellence, Customer Relationship Management, Dentistry | Tagged 21st Century Dentistry, business development, inspiration, NHS dentistry, patient communication |
By Chris Barrow on 23 May 2011
A sage once said: “the difference between doing something and not doing something is doing it” Last week I enjoyed a late tipple with Marcus and Louise Spry from Fresh Dental Care in Maidstone. 10 years ago they weren’t enjoying their mixed practice – so they did something about it and converted [...]
Posted in building a business, Dental Business Club, Dentistry | Tagged business development, Chris Barrow, DBC Mastermind, Dental Business Club, inspiration |
By Chris Barrow on 22 May 2011
Just back from the Bridge2Aid Kilimanjaro training weekend in Edale. 23 miles of tough trekking, new and old friends, great fun, sore feet. # Possibly the best beer I've had all weekend (@ Belgian Bar) http://4sq.com/lcIccL # Day 14 of 26 – breakfast with Annie (Manchester) then fly to Gatwick for a meeting with SOE [...]
Posted in Blogging |