By Chris Barrow on 29 July 2011

1. She has no fear
2. She is very young to be running her own business
3. She grew her business by 100% between years 1 and 2
4. She grew her business by 50% between years 2 and 3
5. She will grow her business by 100% in 2012
6. She takes lots of holidays
7. She loves shopping
8. She has created a place in UK dentistry – all by herself – called “Treatment Co-ordinator Training”
9. She is profusely grateful in acknowledging the people who helped her to get started
10. She creates her own material and steals none
11. She finds her own clients – a trawler and not a seagull
12. She is full of surprises
13. She has an amazing photography course
14. She has worked with my clients to create an average increase in production of 40% per dentist
15. She is busy designing a brand new course that will teach dentists how to turn their routine check ups into a goldmine
16. She embraces new technology, using “infusionsoft” to create autoresponders for new business enquiries
17. She’s a Mac-head
18. She really gives a shit about her clients and wants to make a positive difference
19. She doesn’t suffer fools, critics and nob-heads
20. She makes me feel like Obi-Wan Kenobi
Thanks Laura – for a truly great day.

Posted in Building a Business, Coaching, Customer Relationship Management, Dental Business Club, Leadership, strategy and vision | Tagged 21st Century Dentistry, business development, Chris Barrow, Dental Business Club, inspiration, team, treatment coordinator, world class customer service |
About the Author
29 July 2011 by Chris Barrow
Chris Barrow is co-founder of Barrow Kwong Hing Group of Companies, a private dental corporate active in independent and retail dentistry and post-graduate dental education, operating in the UK and Canada.
Chris has been active as a consultant, trainer and coach to the UK dental profession for over 15 years. As a speaker he is dynamic, energetic and charismatic. In 1993 Chris moved into business coaching and became one of the first UK students at Coach University, from where he graduated as a certified coach. In 1997, he created The Dental Business School (DBS) and the development of a 12-month business coaching programme for dental practice owners and their teams, delivered to over 400 UK dental practices in the following 10 years.
In the last 5 years Chris has acted as a Non-Executive Director, Director and Consultant to a number of dental corporates, whilst maintaining his freelance activity as a dental business coach for independent practice owners. BKH is the culmination of his past experience in the business of UK dentistry
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