By Chris Barrow on 21 October 2011
Just about to start day 2 with a breakfast hosted by Philips and then on to the press launch of “Heart your Smile” with James Goolnik and friends. A busy day ahead of meetings with clients, strategic alliance partners and various suppliers. The trade shows are always a great use of networking time for me … Read the Rest
Posted in Building a Business, Coaching, Dentistry, personal stuff | Tagged 21st Century Dentistry, branding, Chris Barrow, Dental Coaching, dental financial planning |
By Chris Barrow on 19 October 2011
“How do I respond to the rumours running around the building that the staff are expecting a pay rise in January?” That is becoming a “frequently asked question” right now. Then add to the list……. “Cash flow has been down since I returned from holiday at the end of August. The books are getting gappy. … Read the Rest
Posted in Building a Business, Coaching, Dentistry, Financial, strategy and vision | Tagged 21st Century Dentistry, business development, Chris Barrow, Dental Coaching, dental financial planning, relationships, remuneration, team |
By Chris Barrow on 18 October 2011
Interesting case study:
Cosmetic dentist has average daily production of £3000.
Usually sees 8 patients a day.
Hires a new receptionist and doesn’t have the time to train her – she arrives from a big family maintenance practice.
Three months later I am querying why the principal’s average daily production is … Read the Rest
Posted in Building a Business, Clinical excellence, Coaching, Customer Relationship Management | Tagged 21st Century Dentistry, business development, team |
By Chris Barrow on 17 October 2011
Nice chap in the O2 store in Manchester on Saturday. Basically explains the following:
1. my next free upgrade is due end of January
2. I can “fast track” my upgrade NOW if I pay £245.00
3. I can buy a 64Gb 4S NOW on the same tariff for £145.00
4. … Read the Rest
Posted in Chris Barrow, Customer service | Tagged apple, branding, sales conversations |
By Chris Barrow on 16 October 2011
Posted in Blogging |
By Chris Barrow on 14 October 2011
I had an interesting conversation over lunch yesterday with a lady whose career began in India, working for various hotel groups. She mentioned that her background was in the “hospitality” sector and that really made me pause for thought. We throw the term “customer service” around all the time – requesting improvements from our dental … Read the Rest
Posted in Building a Business, Chris Barrow, Coaching, Customer Relationship Management | Tagged hospitality, inspiration, world class customer service |
By Chris Barrow on 13 October 2011
- Dental Practice Manager – Hereford
One of the UK’s most ambitious dental groups is looking for a Practice Manager to join dental practice. We are a high end private practice offering state of the art treatments in a luxury setting. We offer advanced cosmetic dentistry, dental implants, orthodontics and specialist services. Please view … Read the Rest
Posted in Industry Adverts | Tagged industry adverts, job vacancies, recruitment, remuneration, team |
By Chris Barrow on 13 October 2011
Part of my job is to spot trends. Sometimes to deliver tough love. Like the dentist who sent me (overnight) the design for his new website – and it’s crap. I have to tell the truth. So here’s my report this week. I’m getting emails and phone calls from all over the place to say……. … Read the Rest
Posted in Building a Business, Clinical excellence, Coaching, Customer Relationship Management | Tagged 21st Century Dentistry, strategic planning |
By Chris Barrow on 12 October 2011
Last night I fell into bed at midnight with a wee dram of Ardbeg Corryvreckan, courtesy of the MacEachens. Sometime during the night my iPhone pinged as I’d forgotten to turn off the wifi. What I thought I did was turn off the wifi. What I actually did was turn off my 05:00 alarm. … Read the Rest
Posted in Chris Barrow | Tagged Dental Coaching |
By Chris Barrow on 11 October 2011
Yesterday was a red letter day – even for me. I’m privileged to lead a life that many would find exhausting (including me!) and it certainly takes its toll in the body, mind and spirit department. But let me share with you if you will:
- Breakfast at the amazing Four Seasons Hotel on Park … Read the Rest
Posted in Building a Business, Customer service | Tagged Dental Business Club, Dental Coaching, dental financial planning, inspiration |