Browse: Home / Authors / Chris Barrow / Customer Service / The Patient Journey – starting from scratch

The Patient Journey – starting from scratch

I may sound like a scratched record sometimes – repeating myself over and over again – but the more I listen to enquiries from new and existing clients, the more I realise that there are some very basic steps missing from the day to day activity in many dental practices (and all other businesses – [...]

2 responses to “The Patient Journey – starting from scratch”

  1. mark hill
    mark hill 5 June 2008 at 7:31 am | | Reply

    Hi Chris
    Do you still run training courses for reception staff in telephone / personal communication with patients. I can t find them advertised on the current Breathe emails I recieved. YOu used to have a list of up and coming courses.

    Thanks Mark

  2. James Cheetham
    James Cheetham 4 March 2009 at 10:10 am | | Reply

    Hi Chris,

    My business coach, Dave Scarlett has recommended your Patient Journey to me as a model to follow.Can you contact me with details of any courses or material that may be available.

    many thanks

    James

Leave a Reply